Terms of Service

Welcome to Two Chicks Fluff & Fold. These Terms of Service ("Terms") govern your use of our website and the services we provide, including laundry services, linen rentals, tuxedo rentals, commercial laundry services, and pickup and delivery services.

By using our website or placing an order with us, you agree to these Terms. If you do not agree with any part of these Terms, please do not use our services.

Our wash, dry, and fold service includes sorting, washing, drying, and folding your everyday laundry. When you schedule a pickup, you may provide an estimated weight. The final charge for per-pound services is based on the actual weight determined at our facility after pickup.

When using our laundry services, you agree to the following:

• Items should be bagged and ready for pickup at the designated location and time.
• Special instructions (e.g., hang-dry, cold water, fragrance-free detergent) should be noted when scheduling or included with your bag.
• We are not responsible for items left in pockets. Please check all pockets before bagging.
• Per-pound rates and minimum charges are based on the service and bag type selected. Prices are displayed at the time of booking.

Our linen rental service includes tablecloths, napkins, runners, chair covers, backdrops, and other specialty fabric items for events. Linen reservations are subject to availability and must be confirmed in advance.

When renting linens, you agree to the following:

• Rental items must be returned in a timely manner as specified in your reservation agreement.
• Linen items should be returned in their used condition — no pre-cleaning is required on your part.
• Missing or damaged linen items may incur replacement charges based on the replacement cost of each item.
• A deposit may be required for large reservations, and final charges will be calculated after the event based on items returned.
• Folding, setup, and teardown services are available for an additional fee and must be requested in advance.

Our tuxedo rental service includes formalwear for weddings, proms, and other special occasions. A fitting appointment is required to ensure proper sizing. Rental availability is subject to inventory and vendor supply.

When renting a tuxedo, you agree to the following:

• A fitting appointment must be completed prior to the event date to allow time for alterations.
• Rental items must be returned by the agreed-upon return date, typically within one to two business days after the event.
• Missing or damaged tuxedo components (jacket, pants, vest, tie, shirt, shoes, etc.) may incur replacement charges.
• Normal wear is expected, but excessive staining, tears, or alteration of garments beyond our fitting adjustments may result in additional charges.
• A deposit may be required at the time of reservation.

We offer pickup and delivery services within Waverly, Iowa and surrounding Cedar Valley communities. Delivery fees are based on distance from our facility and are calculated at the time of scheduling.

When using pickup and delivery, you agree to the following:

• You must provide a complete and accurate pickup address, including any apartment or unit numbers and access instructions.
• Items should be placed in a designated, accessible location at the scheduled pickup time. If you will not be home, please provide clear instructions for where to find your items.
• Delivery windows are estimates. While we strive to be on time, traffic, weather, and route conditions may cause delays.
• Service area eligibility is determined by your address. If your address is outside our standard service area, we will notify you and may offer a quote for extended service.

To help us provide the best possible service, you agree to:

• Provide accurate contact information so we can reach you regarding your order.
• Disclose any allergies, sensitivities, or special handling requirements before service begins.
• Check all pockets and remove personal items before bagging laundry for pickup.
• Point out any stains, fragile items, or garments requiring special care at the time of service.
• Ensure someone is available at the scheduled time, or provide clear access instructions for contactless pickup.
• Report any issues with your order within 48 hours of delivery so we can address them promptly.

We take great care in handling your belongings. However, in the rare event that an item is lost or damaged, the following policy applies:

• We must be notified of any lost or damaged items within 48 hours of delivery or pickup.
• For laundry items, our liability is limited to the lesser of the replacement value of the item or ten (10) times the service charge for that item.
• For linen and tuxedo rental items, damage charges are based on the replacement cost of the specific item, as documented in your rental agreement.
• We are not liable for damage to items that are already damaged, improperly labeled, or that cannot withstand standard cleaning processes.
• We are not liable for personal items left in pockets or left unbagged at pickup.
• Claims must be accompanied by proof of purchase or evidence of value when requesting compensation.

Payment is due as follows, depending on the service type:

• Residential laundry — Payment is due upon delivery or pickup of completed orders. We accept cash, check, and card payments.
• Commercial accounts — Invoiced on a recurring basis (weekly, bi-weekly, or monthly) as agreed in your commercial account terms. Invoices are due within 15 days unless otherwise specified.
• Linen and tuxedo rentals — A deposit may be required at reservation. The remaining balance is due before or at the time of pickup/delivery. Damage and missing item charges are billed after the event upon inspection of returned items.

Late payments on commercial accounts may be subject to a late fee. If an account becomes significantly past due, we reserve the right to pause services until the balance is settled.

We understand that plans change. Our cancellation policy is as follows:

• Laundry pickups — Cancellations made at least 4 hours before the scheduled pickup window incur no charge. Cancellations within 4 hours may incur a trip fee if the driver has already been dispatched.
• Linen rentals — Cancellations made more than 14 days before the event date will receive a full refund of any deposit, minus a processing fee. Cancellations within 14 days may forfeit the deposit. Cancellations within 72 hours of the event may be charged the full reservation amount.
• Tuxedo rentals — Cancellations made more than 14 days before the event will receive a full refund of any deposit. Cancellations within 14 days may forfeit the deposit. Special-order items may be non-refundable.
• Recurring schedules — You may pause or cancel a recurring pickup schedule at any time by contacting us or through your customer portal.

Prices for our services are displayed at the time of booking and are subject to change. For per-pound services, the estimated total provided at scheduling is an estimate only; the final charge is based on actual weight. For linen and tuxedo rentals, quotes are provided based on your event details and are valid for 30 days unless otherwise noted.

We reserve the right to adjust pricing for services, materials, or operational costs. Any price changes will be reflected on our website and at the time of booking.

Two Chicks Fluff & Fold provides its services on an "as is" and "as available" basis. To the fullest extent permitted by law, we are not liable for:

• Indirect, incidental, or consequential damages arising from the use of our services.
• Damage to items that are inherently fragile, aged, or unable to withstand standard cleaning processes.
• Loss of personal items left in pockets or not properly bagged for pickup.
• Delays caused by circumstances beyond our control, including weather, traffic, or equipment failure.
• Allergic reactions or skin sensitivities resulting from standard cleaning products, unless we were specifically notified of the sensitivity and failed to accommodate it.

Our total liability for any claim arising from our services shall not exceed the amount you paid for the specific service that gave rise to the claim. This limitation does not apply to damages caused by our gross negligence or willful misconduct.

You may request to delete your account at any time by contacting us. We reserve the right to suspend or terminate accounts that violate these Terms, engage in fraudulent activity, or abuse our services or staff. Upon termination, your right to use our website and services ceases immediately.

We may update these Terms of Service from time to time. When we make material changes, we will post the updated terms on this page and update the "last revised" date. Your continued use of our services after changes are posted constitutes acceptance of the revised Terms.

If you have questions about these Terms of Service, please contact us:

• Two Chicks Fluff & Fold
• Location: Waverly, Iowa
• Phone: (319) 559-2266
• Email: 2chicksflufffold@gmail.com