Privacy Policy

Two Chicks Fluff & Fold ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy describes the types of information we collect when you use our website and services, how we use it, and the choices you have.

We collect information in the following categories:

• Contact information — such as your name, email address, and phone number.
• Address information — including pickup and delivery addresses, apartment or unit numbers, and delivery instructions.
• Account information — such as your login email and password (stored securely and encrypted).
• Order and service information — including service preferences, order history, weight estimates, and special instructions.
• Payment information — processed through secure third-party payment providers; we do not store full card numbers on our servers.
• Communications — including messages you send us through contact forms, email, or text.

When you create an account on our website, we collect your email address and a password that is encrypted before storage. Your account allows you to view order history, manage addresses, set laundry preferences, and schedule recurring pickups.

You are responsible for maintaining the confidentiality of your login credentials. If you believe your account has been compromised, please contact us immediately.

When you place an order — whether for laundry services, linen rentals, tuxedo rentals, or commercial services — we collect the details needed to fulfill that order. This includes:

• Pickup and delivery dates and time windows.
• Service type and special handling instructions (e.g., fragrance-free detergent, hang-dry items).
• Estimated or actual weight for per-pound services.
• Stain notes, allergy information, and other preferences you provide.
• Photos taken at pickup or delivery for confirmation purposes.

This information is used solely to process and deliver your order and is associated with your customer account.

We do not store full credit or debit card numbers on our systems. Payment processing is handled by trusted third-party payment providers that comply with industry security standards. When you make a payment, your card information is transmitted directly to the payment processor and is not accessible to our staff.

We retain records of payment amounts, dates, and methods (e.g., cash, check, card) for accounting and tax purposes, but these records do not include your full card number.

Our website uses cookies and similar technologies to provide essential functionality, remember your preferences, and improve your browsing experience. Cookies are small text files stored on your device.

We use the following types of cookies:

• Essential cookies — required for the website to function properly, including authentication and session management.
• Preference cookies — remember your settings, such as preferred service area or form inputs.
• Analytics cookies — help us understand how visitors use our website so we can improve it.

You can control or disable cookies through your browser settings. Disabling essential cookies may affect website functionality, including the ability to log in or place orders.

We may use analytics tools to collect aggregated, non-identifying information about how visitors interact with our website. This includes data such as pages visited, time spent on pages, and general geographic region. This information helps us understand website performance and improve the user experience.

Analytics data is aggregated and does not identify individual users. We do not sell or share analytics data with third parties for marketing purposes.

With your consent, we may send you communications related to your orders, including pickup reminders, delivery notifications, order status updates, and payment reminders. You can choose to receive these via email, SMS, or both.

You may opt out of non-essential communications (such as marketing or promotional messages) at any time through your account preferences or by contacting us directly. Order-related and service-critical notifications cannot be opted out of, as they are necessary to fulfill your requests.

You have the following rights regarding your personal information:

• Access — You may request a copy of the personal information we hold about you.
• Correction — You may request that we correct any inaccurate or incomplete information.
• Deletion — You may request that we delete your personal information, subject to legal retention requirements.
• Opt-out — You may opt out of marketing communications at any time.
• Data portability — You may request a portable copy of your data in a common electronic format.

To exercise any of these rights, please contact us using the information provided at the bottom of this page. We will respond to your request within a reasonable timeframe, typically within 30 days.

We retain your personal information only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Specifically:

• Account information is retained for as long as your account is active.
• Order and payment records are retained for a minimum of seven years to comply with tax and accounting regulations.
• Address and preference data is retained for as long as you are an active customer and may be deleted upon request.
• Contact form submissions are retained for up to two years for customer service purposes.

When you request account deletion, we will remove your personal information from active systems within a reasonable period, except where retention is required by law.

We do not sell, rent, or trade your personal information to third parties. We may share information with trusted service providers who assist us in operating our business (such as payment processors and delivery partners), but only to the extent necessary to provide our services to you.

We may disclose information when required by law, court order, or to protect the rights, property, or safety of our business, our customers, or others.

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes encrypted storage of passwords, secure communication channels, and access controls that limit data visibility to authorized personnel only.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Our services are intended for individuals 18 years of age and older. We do not knowingly collect personal information from children under 18. If you believe we have inadvertently collected information from a minor, please contact us and we will promptly delete it.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. When we make material changes, we will post the updated policy on this page and update the "last revised" date. We encourage you to review this page periodically.

If you have questions about this Privacy Policy or how we handle your personal information, please contact us:

• Two Chicks Fluff & Fold
• Location: Waverly, Iowa
• Phone: (319) 559-2266
• Email: 2chicksflufffold@gmail.com